UI / UX Design
Class Saathi – Improving Classroom Experience Through UX Research
Conducted heuristic evaluation, usability testing, and information architecture analysis to identify usability issues in Class Saathi, helping prioritize improvements for teacher workflows.
Year :
2024
Industry :
EdTech
Client :
Class saathi
Project Duration :
12 weeks
Problem :
Class Saathi is a classroom assistant platform used by teachers and students. During our evaluation, we found that some key teacher workflows were not intuitive. Users faced difficulties navigating the platform, understanding certain actions, and completing tasks efficiently.
The goal was to identify usability issues and determine which areas needed improvement to create a smoother classroom experience.
Solution :
To better understand the user experience, we evaluated the product using heuristic analysis, usability testing, and information architecture review. We observed users as they completed key classroom tasks, identified areas where they faced difficulties, and documented usability issues. Based on these insights, we prioritised the most critical problems and shared recommendations to improve navigation, task flows, and overall usability.
Challenge :
At first, navigating Class Saathi felt overwhelming because the platform included multiple modules, user roles, and interconnected workflows. Understanding how teachers and students moved through the product became our biggest challenge. Instead of jumping directly into usability testing, we first explored the information architecture and mapped key user journeys. This foundation helped us evaluate the product more effectively and identify the usability issues that had the greatest impact on the overall experience.
Insight :
My Role:
As a UX Research Intern, I supported the evaluation of Class Saathi by conducting heuristic evaluations, participating in usability testing, analyzing the information architecture, mapping user journeys, and documenting research findings. I collaborated with the team to identify and prioritize usability issues across key teacher workflows.
Key Findings:
Our research uncovered several usability issues, including unclear navigation, inefficient task flows, limited system feedback, and information architecture challenges. These findings highlighted opportunities to improve the overall user experience for teachers.
Outcome:
The research provided actionable insights that helped the product team prioritise usability improvements. The recommendations focused on enhancing navigation, simplifying workflows, and creating a more intuitive classroom experience.
Reflection :
This internship gave me hands-on experience in UX research, from heuristic evaluation and usability testing to analyzing information architecture and user journeys. It strengthened my ability to translate research findings into meaningful design recommendations and reinforced the value of user-centered decision-making.
